About us
Truly Unlimited
At niss.au, we are dedicated to revolutionising the way businesses manage their IT needs. Founded on the principle of transparency and reliability, we specialise in offering fixed-price "Truly Unlimited" support agreements.
Gone are the days of unpredictable IT costs and hidden fees. With our commitment to fixed pricing, our clients can rest assured knowing exactly what to expect, allowing them to budget effectively and focus on their core business operations.
Our approach is simple yet powerful: we provide comprehensive support that covers all aspects of IT management, ensuring that your systems run smoothly and securely. From proactive maintenance to rapid troubleshooting, our team of experts is here to deliver unparalleled service and peace of mind.
With niss.au, you can trust that your IT infrastructure is in capable hands. Experience the difference of working with a partner who values transparency, reliability, and your business's success above all else.
How We Operate
Our approach to dealing with issues has been inspired by Health and Emergency Services, where the first person you speak to is an experienced generalist who can correctly triage, diagnose, and then direct your case to the technicians who are best able to help you.
This "Senior First" approach is completely opposite to most helpdesks where you waste time working your way up to finally speak to someone who can actually help.
Our support bundles are aligned with the Australian Cyber Security Centre's maturity model, a metric for understanding how advanced your cybersecurity mitigation and recovery plans are.
Read more at:
https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eight
Company Values
Our values are the core of our business and are the root to who we are and what we do.
Network Integration and Support Service values are:
1. To strive to provide the highest level of customer service in the market place supported by the best systems, processes and tools
2. To be environmentally and socially responsible
3. To act with integrity at all times
OUR DIRECTORS
Andrew Morrell
Company Director with 25 years experience in network integration, software development, the supply of equipment, software and support services.
Andrew is a father, husband, active rugby referee, and rowing coach.
Andrew has an eye of detail and a heightened sense of customer service. A “do it right once” policy is lead and applied to all aspects of the niss.au business.
Shane Dalgleish
With a varied background in IT over the past 20 years, Shane has experience in networking, infrastructure, servers, and embedded systems.
Shane has a teenage son, and spends his time trying to create the perfect pizza at home.
Shane is genuinely excited by difficult technical challenges and remains focused until the job is done.